Their Treat is a gift box company. You choose a box and add a personal note or a GIF, and the person you're celebrating picks the treats that go inside. Learn more about us here. Their Treat is a registered business based in Virginia.
Who makes your products?
We partner with a variety of groups, including small businesses and experienced suppliers. We also carefully test every product we sell to ensure quality and reliability.
What forms of payment are accepted?
We want to make shopping easy for you. To that end, we accept all major credit and debit cards. We also take Apple Pay, Google Pay, Paypal, and Shop Pay
Shipping
What is your shipping policy?
Please see our complete shipping policy here. Want the TL;DR? Please don't use PO Box addresses for delivery as we can't guarantee our shipping couriers will accept them. We'll provide you our best estimate on when your order should arrive, but we cannot guarantee delivery by this date.
Do you ship outside the U.S.?
Not right now, but we're exploring ways to expand. Coming soon!
Do you offer expedited or express delivery?
We negotiate the best shipping terms for every product we sell, so that's the only option we'll offer!
My tracking status shows delivered but my order isn't here yet.
We are very sorry to hear that your order has not yet arrived. Once the order has been handed off to our shipping courier, we rely on them to deliver your package in a timely manner. This is certainly not typical!
Some couriers might update the tracking status ahead of time, so please allow an extra 24-48 hours for your order to arrive. If you still haven't received your order by then, please reach out to us so that we can further assist you in retrieving your order.
Will I be charged any customs or tariff fees?
Their Treat implements a 100% inclusive price structure. That means the price you see is the price you'll pay for all shipping fees, including customs and import charges.
Orders & Returns
Can I cancel or modify my order after it has been placed?
Once your order is placed, it heads straight into processing so we can get your gift box out the door ASAP. Because of this, we're usually unable to cancel or make changes (like updating your address or swapping items) once the order is placed. That said, if you just placed your order and need help, reach out to us right away. We'll do our best to catch it before it ships.
I'm missing an item from my order.
We may have sent your items in separate packages. To confirm, check if we sent you multiple tracking numbers. If you still got questions please contact us.
What is your return policy?
You can find our return policy here. Want the TLDR? We have a 7-day return policy for items that arrived damaged or are marked as missing by our shipping courier. We're working on expanding our return policy to provide you with more flexible options.
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